Online and Field Service Support

With a dedicated team of over 45 professionals spanning various geographies, our efforts are always driven towards ensuring our customers achieve maximum efficiency and performance from our machines.

Online Central Service Team: Our online support team promptly addresses every service request customers log. Whenever a complaint is registered, our team contacts the customer to gather complete details about the issue. If the problem can be addressed remotely, we guide the customer over the phone. We ensure timely follow-ups to confirm the issue is fully resolved.

If on-site support is necessary, all relevant details, including parts needing replacement, are meticulously documented and forwarded to the field service team. This team coordinates closely with the central support unit to ensure the problem is resolved swiftly and to the customer’s satisfaction.

Service Training: At nanoPix, every individual joining the service team undergoes a comprehensive training and certification program, ensuring they are well-equipped to handle any challenge concerning machine operations.

Customer Training: We also empower our customers through tailored programs that help them understand machine operation, troubleshoot common issues, and optimize performance. These training sessions are available both at our facilities and the customer’s location, and our clients highly seek them for their practical insights and hands-on approach.

Service Materials: We maintain a robust inventory of service materials, ensuring quick replenishment and minimizing machine downtime. Our stores are well-stocked, so that any required parts are readily available for seamless and uninterrupted operations for our customers.

Unmatched Global Support: We understand the critical importance of machine uptime in your operations. Our teams operate across time zones in India, West Africa, and Vietnam, dedicated to delivering exceptional service and maximizing the value of our machines for every customer.